Verification Code Email Not Arriving at Your Email Address During Sign-Up
Last updated: 2025/09/02
If the verification code email has not arrived, please check the following possible causes.
■ Check your spam folder
The email may have been mistakenly sorted into your spam folder. Please check all folders.
■ Double-check your email address for errors
Please confirm that the email address you entered during registration is correct. Even a single-character difference will prevent the email from arriving.
■ Check your domain filtering and other receiving settings
Please check whether your email receiving settings are blocking the domain (abc-chain.com). Add it to your allow list if necessary.
Once you have updated your settings, please try the process again.
* For instructions on how to allow emails from "abc-chain.com", please contact your email provider.
■ Check whether your mailbox is full
If your inbox has reached its storage limit, new emails cannot be received. Please delete unneeded emails to free up space.
■ Wait a few minutes and check again
Due to system or network conditions, emails may arrive a few minutes late.
■ Resend the verification code
If a button such as [RESEND CODE] is available, please use it to resend the code. If there is a sending limit, please wait a while and try again.
■ If you use a mobile carrier email address, change your settings to allow emails from computers
Addresses such as @docomo.ne.jp, @ezweb.ne.jp, and @softbank.ne.jp may be unable to receive emails from computers under their default settings. Please check your settings.
■ Check whether your email service is experiencing an outage
A temporary email server issue may also prevent emails from being received. Please check the official information provided by your email service.